Category: Innovation

  • Green delivery and why it really matters today

    Green delivery and why it really matters today

    During my time as CEO of DPD UK, I learned that one of the great things about leading a brilliant company is everyone’s commitment to the constant pursuit of innovation. Particularly when it came to innovations that helped us to be more environmentally friendly, socially conscious and sustainable. And we really led the way on all things ‘green’, including green delivery.

    In 2020, DPD UK announced a bold ambition to become the greenest delivery company on this planet. And launched a great new DPD Green website to share everything the company was doing in this area, to get people, schools and businesses involved too.

    Of course, this was just before the whole world was hit with one of the biggest challenges we’ve ever faced – COVID-19. While DPD and businesses around the world have risen to this challenge, it’s still important to maintain momentum on green delivery. A side effect of the COVID-19 pandemic and resulting global lockdowns is that pollution and greenhouse gas emissions levels have dropped dramatically. It could lead to longer-lasting falls in emissions, but inevitably as we return to ‘normality’ and people start to move freely again, levels will rise.

    Which is why the green agenda, and for our business, green delivery, will matter more than ever.

    How DPD UK led the way on green delivery

    While we all worked hard to ensure we looked after everyone at this unprecedented time, the company was also transforming every aspect of its operations.

    This included investing in electric vehicles (EVs), creating new urban delivery models through city centre micro-depots, and investing in creative ways to improve waste and energy management.

    And the reason why I’m sharing this story in my blog, and am so passionate about it, is because I believe that it is everyone’s responsibility to ‘think green’. We should all be contributing to green solutions – every business, corporate entity, person, politician and government.

    One of the biggest challenges facing delivery companies is to reduce both traffic congestion and emissions, particularly in urban areas. And to balance it with the constantly growing demand from customers for online deliveries.

    Here’s what DPD did and the benefits.

    • Building the largest all-electric delivery fleet in the UK

    In 2019, DPD added 139 electric vehicles (EVs) to its fleet. In January 2020, the company ordered 300 new electric e-NV200 vans from Nissan, which will be running by May. In February 2020 100 eTGE 3.5t right-hand drive EVs  were ordered from MAN Truck & Bus UK, which will be on the road by June 2020. By the end of the year, at least 10% of the fleet will be clean, green and emission-free.

     

    Electric vans - DPD UK

     

    • Creating electric micro-depots in cities across the country

    We wanted to make emission-free deliveries in cities. By creating all-electric micro-depots close to customers in urban areas, delivery is faster, quieter and more sustainable. The first all-electric micro-depot in the country was opened by DPD UK in Westminster in 2018 and the second in Shoreditch in 2019. The company is building on this with a network across central London.

     

     

    • Massively reducing plastic content in our packaging

    All plastic packaging is now made from 80% reclaimed material and is 100% recyclable.

    • Raising cash for charities while recycling customers’ unwanted clothing

    Trialling a pioneering clothing recycling system with a customer – ASOS. This was due to launch in April 2020 but now will launch when COVID-19 lockdown restrictions have been lifted.

    • Offering funding to schools, start-ups and educational establishments through the DPD Eco Fund

    Cash is raised via various company initiatives, and this goes into an Eco Fund to help schools, start-ups and more. Anyone can apply for funding, and the company is particularly interested in supporting schools, colleges and educational facilities across the country. This year, the Eco Fund has £140,000 to give to applicants. There is more information about it on the DPD Green site.

    • Avoiding landfill and reducing waste

    No DPD waste goes to landfill. That’s 100% of DPD UK waste being disposed of sustainably and responsibly.

    • Generating electricity through solar power

    Energy management is key, and the company only buys electricity from renewable sources. Two hubs run solely on solar power during the day. The network now uses LED lighting, which has reduced usage by 61%.

    • And… DPD got inventive

    The company joined forces with an Oxfordshire start-up to invent an emission-free city centre delivery vehicle, the EAV P1 cargo bike.

    DPD understands that green issues are important both to retail and delivery customers. Our partner companies are just as invested in reducing emissions and their carbon footprint, and this teamwork leads to fascinating initiatives that are driving the right behaviours across the board.

    We have asked people to share their green ideas with us so we can do some amazing things and get even better. The DPD Green site is the place where you will find plenty of ‘green inspiration’ for your business, or home, too.

  • An organisation’s success lies in inspiration through innovation

    An organisation’s success lies in inspiration through innovation

    [vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text]Inspiration through innovation is what truly helps to propel business success. I’ll share a story with you…

    I led DPD UK until March 2021, and we’ve been on quite a journey over the last ten years. The company is market leading and record-breaking, and by any measure, we have been the nation’s favourite delivery company. But it wasn’t always like this. In 2008, when I became CEO, DPD delivered around 54 million packages a year and most of those volumes were B2B. Last year the company carried 263 million parcels, and more than half of these were delivered to home addresses.

    It’s a massive leap that DPD is really proud of. How did the company do it? Inspiration through innovation – by innovating, changing focus, staying one step ahead of competitors, using the best technology available and taking considered risks.

     

    Inspiration through innovation propelled DPD UK to the top

    Innovation turned DPD UK into the biggest success story in the UK’s parcel delivery industry. Innovation in top-level strategic decisions is what inspired Team DPD UK at every level. It happened on a regular basis, with employees at all levels singled out for praise by customers, managers and peers.

    Everyone in the company is a rock star. And every role is vital, whether in customer service, head office, out on the road or behind the scenes maintaining vehicles and equipment. Each part of the company inspired others to innovate, and together they formed a winning team. We stayed ahead by innovating until everything became a ‘wow’ moment for customers and staff.

    But why does innovation lead to inspiration?

    Innovation is about people, not money.

    The late great Steve Jobs was a true innovator. His passion, drive and ability to cut through the confusion surrounding trail-blazing technology made Apple what it is today. He said: “Innovation has nothing to do with how many R&D dollars you have. It’s all about the people you have, how you’re led and how much you get it.” Do you ‘get it’? Is your organisation following an all-inclusive approach? This is at the heart of a truly innovative and successful workplace. Leaders should work to harness the skills, passion and intelligence of every single person in their organisation, so everything they do is a collaborative effort.

    Innovation isn’t just about having a top-level idea, though. Take the industry-leading forum, Design Space within the DPD app. All of the people who worked together to launch and create the forum and made it successful were inspired to do so. By cultivating an inclusive ‘we’re all in this together’ culture we inspired innovation and success.  It is full-on, though and at DPD UK, we expected a lot from our people, but we gave a lot back. The crucial factor was that everyone was connected and contributed to the overall success of our mission.

    All businesses have the potential to develop an innovative culture.

    Innovation was DPD’s life-blood, it’s what the company became famous for and what wowed customers –shippers and shoppers alike.

    An innovative company culture invites people to become the best they can be. At DPD, we focused more on our people’s attitude than their qualifications. Many directors reached the boardroom from the ‘shop floor’ and they’ve been promoted because of their talent, their creativity and their DNA – buying into DPD’s distinctive values. As far as I’m concerned, everyone at DPD is a rock star.

    While it may have started life 50 years ago, the DPD UK of today is vastly different to the original company. And since the rebrand from Parceline in 2008, the company developed many innovative ways of improving business. The timeline below shows how fast and how far it’s come, and it’s all down to embedding a strong culture of innovation within our teams.

     

    Timeline

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    • 2010: Launch of Predict, the first ever one-hour notification service for customers.
    • 2011: Team DPD numbered 5,500 people.
    • 2011: Became first carrier to launch mobile website.
    • 2012: DPD UK overtook TNT to reach number 2 delivery service in UK.
    • 2013: Turnover hit £670 million.
    • 2014: First carrier to launch Sunday service covering entire country.
    • 2015: Launched Pickup network in 2,500 shops. Predict won ‘Innovation’ category at the Queen’s Awards for Enterprise.
    • 2016: Turnover reached £1 billion.
    • 2017: 12,000 people in the team, and MoneySavingExpert names DPD UK ‘best delivery firm’ for fifth consecutive year.
    • 2018: Launched country’s very first all-electric depot.
    • 2019: DPD app reached 6 million downloads.
    • 2020: Heavy investment in green delivery with all-electric vehicles and micro-depots.

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    Four ways to achieve inspiration through innovation

    I’m sharing this story with you to demonstrate what can be achieved by inspiring employees through innovation. Our technological innovations focused on the customer but also on the team, and it payed off massively.

    If I could distil this into four ways that other companies can inspire through innovation, it would be:[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1627642211533{padding-left: 20px !important;}”]

    1. Create a collaborative, innovative workplace
      Through communication, reward programmes, listening to and developing staff, and giving them a clear overarching purpose, an organisation inspires people to contribute more.
    2. Make innovation normal
      DPD UK was a company that has great idea after great idea. We continually smashed our targets and kept improving. And that’s because innovation was an everyday thing for the company. It was at the heart of everything we did. It wasn’t a specialist ‘add-on’ programme for the company. It was a systematic process that involved everyone. Make innovation a thing – every day.
    3. Always innovate and use cutting-edge technology
      When the company started to develop the DPD UK app in 2015, there were many obstacles. Getting the technology to do what we needed it to do for DPD’s customers was challenging. But we blasted through and got it done. And now we have over 6 million downloads and thousands of truly engaged customers. At every step, every hub opening, every 1,000 new employees and every leap in revenue, there could have been a time when we stopped. But resting on our laurels wasn’t an option for a business that wanted to continue pushing boundaries and doing the impossible. Never stop innovating or using cutting-edge technology to achieve your goals.
    4. Take strategic risks
      You can’t truly innovate without taking risks. Experiment and research and then invest wisely. It paid off on several high-profile innovations for DPD UK and propelled the company to the top. In the meantime, incremental improvements happened daily, all around the business. So make sure that you take strategic risks.

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